T-Mobile Retail Sales Representative interview questions

Dont remember it was too long ago

I applied at T-mobile through Snagajob.com, a couple of weeks later I received an email from a tmobile job recruiter for an group interview in 2 weeks. I actually couldn't make it and had to call them up to reschedule another time. So the recruiter put me down for a week later. I arrived at tmobile along with about 25 other people, this was a group interview I had never been to before and was weird. After you signed in and put on a name tag, they put everybody in a big circle and started the process. There were about 5 different store managers there for this group interview, turns out they have been doing this for every week for a while now. So first they paired everybody up with a partner. Unfortunately my partner was very overly talkative and didn't let me speak much when it was time to. The first exercise was to tell your partner a fun fact about yourself, and your best customer service experience. You had to remember your partners fact, then one by one they went around the circle and you had to tell everybody. The second part was to make a mock up of a customer coming through the store and asking for help. One person was the sales rep, the other was a customer, then vice versa. We were timed at 30sec each go while the managers and everybody else watches you. After that it was over and it lasted about a hour and 15min. Definitely never been to a interview like that before and was actually disappointed because I prepared for a NORMAL 1:1 interview the day before. Had no idea this was going to happen and as I walked out of there I knew I wasn't getting the job. I guess there cutting down on cost so they just do this to see who are the best people for the job all at once. If this was a 1:1, I would have been in there. A couple hints if you ever find yourself at a group interview at tmobile is to talk to every manager and every person there as soon as your through the door. Do a good job on their mock customer walk in part and be very talkative and funny because it was very laid back. Also hope you don't get stuck with a partner that talks to much and overshadows you. 1